You charged me, but i didn't get my purchase

I have a receipt but haven’t received my purchase

If you still haven’t received your purchase, it’s probably because:

  • There might be a delay in delivery from the game’s side. If you’ve completed a payment and already have a receipt, contact the game support team with this receipt to confirm the delivery of goods.
  • You’ve purchased a pre-order but the game is not released yet. The release date will be stated on the game’s official website and you can always check there.
  • Funds were mistakenly deposited to the wrong account. Please check your receipt and contact the game support team to check the possibility of transferring your purchase to another account.
Contact us →
Contact Us

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the Live Chat from your Babka account.

Need help?
Get immediate live chat support in your Babka account.
Use the 9-digit number toward the bottom of your receipt, like the one underlined in red

Thank you, this 
is everything we need

We will send a reply to your e-mail address once we process this request

This form is temporarily out of order. We're already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.