We’re committed to helping you have great video game and service experiences — even when all you want is a refund.
If you bought a digital version of a game, in-game currency, or subscription please log into your Xsolla Account, add your purchase to the Purchases section and submit a refund request there. Simply click on the payment details and fill out the form for a refund request. Please note that you can submit a refund request only if a payment was successful. If you are not able to add the purchase to your Xsolla Account, please contact us to request a refund.
If you have any questions, get quicker chat support in your Xsolla Account, or send us an e-mail in the form bellow.
Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.
For immediate help, you can contact our support team in the live chat from your Xsolla account.