MOST COMMON ERROR CODES

While making a payment, you may face some issues. Please take a look at the list of error codes below as this may help you with the payment process.

This message indicates there was an issue processing your payment or with the item you selected. Please try using another payment method or choose a different item, and if the problem persists, contact our customer support team for assistance.

This error may appear when you are trying to use an SMS payment method. Please note that SMS payments are perfect for microtransactions but may not always work for purchases of more than $15. For larger payments, we recommend an alternative payment method.

The error may occur if the phone number is incorrect. Please enter the full phone number, including the country code. Also, make sure that the phone number is entered without extra spaces or other characters.

Please ensure that you are providing a valid prepaid card number and double-check that all the digits are entered accurately. Be careful to avoid any typos or transposed numbers. If the issue persists after verifying the number, please contact the card issuer to confirm the card's validity. Alternatively, you may try using a different payment method.

This error may appear when you enter a phone number that can’t be used for a mobile payment. We recommend an alternative payment method.

This error may appear when your bank issuer did not validate your purchase. In order to validate it, reach out to the bank and inform them that you authorize the purchases with this merchant. You can also use a different card.

There was an issue processing your payment with the selected method. To resolve this, please contact your payment system's customer support for assistance. They can help identify and fix any issues related to your payment method. Alternatively, you may try using another payment option to complete your transaction.

Please verify whether the payment method you have saved is still current and has not expired. If necessary, you can remove this payment method from your list of saved payment accounts on the payment page and try adding it again. Alternatively, you may use a different payment method to complete your transaction. If you continue to experience issues, please contact our customer support team for further assistance.

Please log in to your PayPal account and choose a bank card as your payment method for the transaction. If you haven't linked a bank card yet, you'll need to add one to proceed. If you continue to experience issues after selecting a bank card, please contact PayPal's customer support for further assistance.

This error may appear when our security system can't process your payment. Please contact us for further assistance.

The gift card number you entered may be incorrect or invalid. Please double-check to ensure the gift card number is entered correctly. If the issue persists after verifying the number, please contact the card provider for assistance.

This error may be due to temporary browser issues or certain browser settings. To resolve the problem, please try the following steps:

Clear Your Browser's Cache and Cookies: This can help eliminate any outdated data that might be causing conflicts.

• Log Out and Log Back In: logging out of your account and then logging back in can refresh your session and fix minor issues.
• Try Using Another Browser: if the problem persists, switching to a different browser may help.
• Allow Pop-Up Windows: make sure your browser settings permit pop-up windows, as blocking them can interfere with site functionality.
• Disable Blocking Plugins: check for any plugins or extensions like ad-blockers or antivirus software that might block the page, and consider disabling them temporarily.

If the issue still remains after trying these steps, please contact our customer support team for further assistance.

This error indicates that the bank card you selected in your PayPal account could not be used to process the payment. Please try choosing another bank card within your PayPal account to complete the transaction. If the error still appears after selecting a different card, we recommend contacting PayPal's customer support for further assistance.

This error may be triggered by several reasons and can be resolved by the following:

• If you are using PayPal for payment, you may have removed Xsolla from pre-approved payments and no new payments can happen. Please contact us to refresh your billing agreement.
• For other methods, removing the checkmark on the box "Save payment account" may resolve the issue.
• This error may appear when your chosen payment method experiences technical issues, such as maintenance. This error is usually temporary and will disappear if you refresh the page or clear your cache and cookies.

This error may occur due to technical issues on the game's side. We recommend checking the game's official website for any known issues or updates. If the problem persists, please contact our customer support team, and we will do our best to assist you.

This error may appear when you make several unsuccessful payment attempts in a row. Please contact us and we will remove the restrictions for your account.

This error may appear when our system is not able to charge your account due to several issues, and can be resolved by doing the following:

• Removing the checkmark on the box "Save payment account" on the page where you enter your payment account information may resolve the issue.
• Clearing cache and cookies.
• If you are attempting to use the mobile payment option, please use a different payment method as your mobile provider is not supported.
• If you’re using ApplePay via Safari with iPhone Wallet confirmation please uncheck the "Apple Pay: Allow websites to check if Apple Pay is set up" setting in Safari Preferences.

If neither of these helps, please contact us for an alternative solution.

This message indicates that you currently have an active subscription. Please wait until your current subscription expires before retrying the payment. If you don't have any active subscriptions, please contact our customer support team for assistance.

This error may appear in several cases:

• You are trying to make a payment with a Maestro card. In this case, please choose another payment option to complete your payment.
• If you are trying to use another payment option, the payment provider may be experiencing temporary technical issues.

If you can’t complete the transaction, please contact us for an immediate solution.

This error indicates that switching between subscription plans is currently not possible. Please wait until your current subscription expires before attempting to change plans. If you have any questions or need assistance, please contact our customer support team.

The recipient already has the subscription you are trying to gift. Please select a different subscription to gift, as they cannot receive a subscription they already own.

This error indicates that PayPal's security system has declined your transaction. This could be due to unusual activity or discrepancies in your account information. To resolve this issue please contact PayPal's customer support for assistance.

This error means that the payment method you provided could not be processed. Please try saving another payment method. If the error remains after updating your payment information, please contact our customer support team for assistance.