If your order is shown as “delivered” on the carrier’s website, but you still have not received it, please contact your carrier.
Check I want to track my order article if you need more information about tracking your order.
After contacting a carrier you still have no information about the delivery? Please contact us so we could escalate it further on our side.
If you have any questions, get quicker chat support in your Xsolla Account, or send us an e-mail in the form bellow.
Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.
For immediate help, you can contact our support team in the live chat from your Xsolla account.