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Please note that physical pre-orders can be canceled only before the order has shipped.
If you want to cancel a physical pre-order, please fill out this form.
If you have any questions, get quicker chat support in your Xsolla Account, or send us an e-mail in the form bellow.
Enter the order info from the Pre-Order Confirmation email and hit the button. It’s all you need to do for your request to be reviewed.
Please note that the pre-order cancellation request applies to all the items in the order and can’t be cancelled once submitted.