How can we help?

HOW DO I CREATE AN XSOLLA MONEY ACCOUNT?

To create an Xsolla Money Account, you must first set up your Xsolla Wallet

To complete the registration for your Xsolla Wallet, input your required information. Some information will be pre-filled from your existing Xsolla Account data. You can confirm the pre-existing data or modify it at any time.

As part of the registration process, you must establish a passcode. The passcode is required to access the Xsolla Money Account.

WHAT INFORMATION IS NECESSARY TO VERIFY MY IDENTITY?

To successfully verify your identity, you must provide the following:

  • First and last name

  • City

  • ZIP code

  • Date of birth

  • Last 4 digits of your SSN

Xsolla will verify the specified data. After successful verification, you can access financial transactions in your Xsolla Money Account.

In some cases, we may require additional documents. Additional documents may include:

  • ID and selfie identification

  • Source of wealth documents

  • Source of funds documents

  • Proof of address documents

WHY DO I NEED A PASSCODE TO ACCESS THE MONEY SECTION OF THE XSOLLA MONEY ACCOUNT?

The passcode enhances the security and protection of your account. It limits who can access your finances and increases your control over your account.

If you have any questions, get quicker chat support in your Xsolla Wallet account, or send us an e-mail in the form bellow.

NEED HELP?
SUBMIT A TICKET

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Xsolla Wallet account.

Average response time: 10 hours