To make a withdrawal from your Xsolla Money Account to a bank account, follow the steps below:
Please note that you must go through the Know Your Customer (KYC) process for your first withdrawal. Until you complete KYC verification, you cannot withdraw from your Xsolla Money Account balance.
No, you cannot cancel a withdrawal to a bank account after initialization.
The reasons for an unsuccessful withdrawal transaction to your bank account may be as follows:
Your bank account does not support deposit transactions. Try using another bank account to withdraw money.
You are trying to withdraw money to a third-party bank account. You can withdraw money only to a bank account opened in your name.
Your bank prohibits the transfer of money. Contact your bank for details.
The bank account details (account number, bank code, etc.) are incorrect. Try deleting the bank account and reentering the information.
Linking a bank account to your Xsolla Money Account is simple and only takes a few quick steps.
Transferred funds will arrive in your bank account within 1-5 business days.
In rare cases, there may be delays in transferring money to your account. If it has been 10 days or more since you completed a withdrawal transaction, please contact our support team so that we can assist with the situation. To properly process your request, please prepare the following information:
A bank statement showing full bank account details
Your name as the bank account holder
The bank account number
A complete transaction history for the bank account since the date of the withdrawal
If you have any questions, get quicker chat support in your Xsolla Wallet account, or send us an e-mail in the form bellow.
Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.
For immediate help, you can contact our support team in the live chat from your Xsolla Wallet account.