HOW TO KEEP YOUR XSOLLA POINTS FROM EXPIRING?

Your Xsolla Points balance stays active for 12 months from the last time you earned or spent them. If there is no activity on your Xsolla Points balance for a full year, your balance will expire and reset to 0.

The 12-month timer resets every time you:

• Earn any amount of Xsolla Points
• Spend any amount of Xsolla Points

Even a small transaction keeps your balance safe for another year.

We will remind you before your Xsolla Points expire

To help you avoid losing your Points, we’ll send email reminders:

• 1 month before your balance is set to expire
• 24 hours before it expires

You will not receive these reminders if:

• There is no email linked to your Xsolla Wallet account
• Your Xsolla Points balance is already 0

Reminders in Xsolla Wallet account

When there is less than a month left before your Xsolla Points expire, you will see a notification line in your Xsolla Wallet account showing how many days remain. This reminder will not appear if your balance is 0.

How to check your Xsolla Points balance

You can easily check your current Xsolla Points balance in a few places:

• Xsolla Wallet account — in the Virtual Currencies section
• Checkout page — when you’re making a payment

These spots show your up-to-date balance so you always know how many Xsolla Points you have available.