How can we help?


  • In order to create your account go to or click on the icon below, you will be redirected to the Xsolla Wallet account website. Enter your email address that is linked to your game account and verify it.

  • Secure your account and enter the phone number that will be linked to your account.

  • After that, you will see your purchases in your Xsolla Wallet account if you have payments in our system with the email address you registered with.

  • If you don’t see any purchases, add them manually from the receipts you got from Xsolla.

To secure your account, we may ask for your phone number. After you enter your phone number, we will send an SMS with a code that you need to enter on the next page of the registration process.

Unfortunately, if you have lost access to your email or changed the phone number you registered with and cannot verify it, you won’t be able to log into your account. Please create a new account.

If you have any questions, get quicker chat support in your Xsolla Wallet account, or send us an e-mail in the form bellow.


Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Xsolla Wallet account.

Average response time: 10 hours