If the game account is banned or blocked on the game’s side, the game support may ask you to provide a payment receipt in order to restore access.
In order to confirm your payment to the game (in case you have not received your purchase), you might need to provide a receipt.
If you have any questions, get quicker chat support in your Xsolla Account, or send us an e-mail in the form bellow.
Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.
For immediate help, you can contact our support team in the live chat from your Xsolla account.