If you still haven’t received your purchase, it’s probably because:
There might be a delay in delivery from the game’s side. If you’ve completed a payment and already have a receipt, contact the game support team with this receipt to confirm the delivery of goods.
You’ve purchased a pre-order but the game is not released yet. The release date will be stated on the game’s official website and you can always check there.
Funds were mistakenly deposited to the wrong account. Please check your receipt and contact the game support team to check the possibility of transferring your purchase to another account.
If you have any questions, get quicker chat support in your Xsolla Account, or send us an e-mail in the form bellow.
Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.
For immediate help, you can contact our support team in the live chat from your Xsolla account.