If you would like to receive a receipt for your previous payment, please provide us with the name of the game or service so we will be able to assist. The name of the game account or the email that is linked to your account will help us locate the payment as well.
Please know that due to security reasons, we can only provide the receipt to the account owner and will request a screenshot of the payment from the payment system to verify you as the owner of the payment account.
We can decline your request and refuse to provide the receipt if we do not receive proper evidence that you were indeed the payer of the transaction.
If the game account is banned or blocked on the game’s side, the game support may ask you to provide a payment receipt in order to restore access.
In order to confirm your payment to the game (in case you have not received your purchase), you might need to provide a receipt.
If you have any questions, get quicker chat support in your Xsolla Account, or send us an e-mail in the form bellow.
Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.
For immediate help, you can contact our support team in the live chat from your Xsolla account.