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Mistakes happen, and sometimes we find ourselves in situations where we have made a payment to the wrong gaming account. In this article, we will provide steps you can take to resolve this issue and ensure your payment reaches the correct account.

Note that in some cases, the game may not support in-game transfers. To avoid such situations, we strongly recommend carefully reviewing all the information before proceeding with the payment.

  1. 1

    Take Immediate Action: As soon as you realize you have made a payment to the wrong account, act quickly. Reach out to the game's support team immediately to inform them about the mistake and your intention to transfer the purchase. This could be an email address, support ticket system, or live chat. Clearly explain the situation and provide them with the relevant details, including your receipt.

  2. 2

    Gather Receipt and Relevant Information: To support your case, gather all necessary information regarding the payment. This includes your receipt or transaction details, such as the date, time, and amount of the payment. If you don’t have a receipt, please check the article Where can I find my receipts? or contact us. We will be able to help you and restore the receipt for your payment.

  3. 3

    Await a Response: After reaching out to the support team, wait for their response. The time it takes to receive a reply may vary, depending on the game and their support system.

  4. 4

    Follow Support Team Instructions: Once you receive a response from the support team, carefully read and follow their instructions. They may require additional information or ask you to perform certain actions to facilitate the transfer.

If you have any questions, get quicker chat support in your Xsolla Wallet account, or send us an e-mail in the form bellow.


Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Xsolla Wallet account.

Average response time: 10 hours