Pre-orders

Can I change my preorder information?

Please note that any changes to a physical pre-order can only be applied before the order is ready to ship.

As soon as the order is ready to ship, your payment method will be charged.

For digital pre-orders, no changes can be made after checkout. Please check your order information thoroughly before purchasing.

Contact us →
Contact Us

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the Live Chat from your Babka account.

Need help?
Get immediate live chat support in your Babka account.
Use the 9-digit number toward the bottom of your receipt, like the one underlined in red

Thank you, this 
is everything we need

We will send a reply to your e-mail address once we process this request

This form is temporarily out of order. We're already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.