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Pre-orders

Can I change my preorder information?

Please note that any changes to a physical pre-order can only be applied before the order is ready to ship.

As soon as the order is ready to ship, your payment method will be charged.

For digital pre-orders, no changes can be made after checkout. Please check your order information thoroughly before purchasing.

Contact us →
ARTICLES
Can I change my preorder information? →
When will I be charged for my pre-order? →
How can I cancel my pre-order? →
I can’t make a payment
You charged me, but i didn’t get my purchase
I have a problem with the purchase
I made a payment and need a refund
I see charges for Xsolla that I don’t recognize
I need a receipt for my payment
I ordered a physical product
I made a payment for a pre-order
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Xsolla Bounty Program
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Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Need help?
Get quicker chat support in your Babka account. Don’t wait too long, Babka has pilates.

Average response time: 1 min.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

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