Physical products

Why hasn’t my order shipped yet?

Your order may take several hours to several business days to be confirmed for shipping.

If you have not received a shipping confirmation email with the tracking information within five business days, please contact us and we will assist you.

Please note that your order will be shipped to the delivery address specified when you placed the order.

Contact us →

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

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