Physical products

Why hasn’t my order shipped yet?

Your order may take several hours to several business days to be confirmed for shipping.

If you have not received a shipping confirmation email with the tracking information within five business days, please contact us and we will assist you.

Please note that your order will be shipped to the delivery address specified when you placed the order.

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Why hasn’t my order shipped yet? →

Why does my order status say "delivered" when I haven’t received the package? →

How do I get a refund for my physical product? →

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For immediate help, you can contact our support team in the live chat from your Babka account.

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