I need a receipt for my payment

What would I need a receipt for?

  • If the game account is banned or blocked on the game’s side, the game support may ask you to provide a payment receipt in order to restore access.
  • In order to confirm your payment to the game (in case you have not received your purchase), you might need to provide a receipt.
Contact us →

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

Thank you, this is everything we need.

We will send a reply to your email address once we process this request

This form is temporarily out of order. We’re already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.