I can’t make a payment

Making a payment with PayPal

Problems with PayPal payments usually happen because:

  • You may have limits on your PayPal account. To lift them, update your profile with all the required information.
  • There is an issue with your funding source. You might need to update your payment sources in PayPal.
  • Our security system flagged the payment as unusual activity. You may see an error 1092: your payment was declined for security reasons. Please contact our customer support for further assistance at help.xsolla.com.

If funds were withdrawn, the transaction will be instantly refunded to your PayPal account. Reach out to us via email or live chat from your Babka account so we can verify your payment account.

Contact us →

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

Thank you, this is everything we need.

We will send a reply to your email address once we process this request

This form is temporarily out of order. We’re already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.