How can we help?


We hope you have an excellent experience with the Xsolla Money Account. The Xsolla Money Account is a product powered by Skrill USA. Inc., (NMLS #935195) an entity registered with FinCEN and licensed as a money transmitter in various US states. However, if you have encountered a problem, we'd appreciate you getting in touch so that we can improve our service.

For a prompt and efficient review of your case, kindly reach out to us through the provided contact channels below:

  • Online chat in your Xsolla Wallet account

  • Send us an email using the form below

  • Toll-free line +1-877-987-9233

  • If you are a California resident please contact +1-855-719-2087

If your case cannot be resolved to your satisfaction, you may escalate the matter further. A complaint can be filed if you believe an event including (but not limited to) the following took place:

  • A breach of our terms and conditions;

  • Our failure to comply with a legal obligation;

  • Misrepresentation, bad faith, negligent behavior.

To help us distinguish a complaint from a standard query, you should clearly state that you wish to make a formal complaint and provide as many details as possible, so we can further investigate your concerns and work towards a proper resolution.
To find out more about what happens after you make a complaint, please refer to our complaints handling procedure:

If you have any questions, get quicker chat support in your Xsolla Wallet account, or send us an e-mail in the form bellow.


Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Xsolla Wallet account.

Average response time: 10 hours