Your payment account will not be charged until the physical pre-order is ready to be shipped.
Please note that the final price of a physical pre-order may vary depending on changes in exchange rates or shipping costs by delivery services.
You will receive a notification email about two weeks prior to your payment method being charged for a pre-order.
Please make sure you have enough money in your account for the purchase. Pre-orders will be canceled if your payment method cannot successfully be charged at the time of the product’s release.
If you have any questions, get quicker chat support in your Xsolla Account, or send us an e-mail in the form bellow.
Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.
For immediate help, you can contact our support team in the live chat from your Xsolla account.