HOW CAN I CANCEL MY PRE-ORDER?
If you want to cancel a digital pre-order, please log in to your Xsolla Wallet account and submit a refund request from the Purchases section.
Using a Xsolla Wallet account for the first time? Find out how to sign up and trace your orders.
Please note that physical pre-orders can be canceled only before the order has shipped.
If you want to cancel a physical pre-order, please fill out this form.
If you have any questions, get quicker chat support in your Xsolla Wallet account, or send us an e-mail in the form bellow.
Enter the order info from the Pre-Order Confirmation email and hit the button. It’s all you need to do for your request to be reviewed.
Please note that the pre-order cancellation request applies to all the items in the order and can’t be cancelled once submitted.