Xsolla
EN

Physical products

How do I track my order

After your order is confirmed, you should receive a shipping confirmation email with your tracking information.

Head to the carrier’s website using the link in the email, and check the shipping status with your tracking number.

Here is an example of the shipping confirmation email with the link:

Contact us →
ARTICLES
How do I track my order →
Why hasn’t my order shipped yet? →
Why does my order status say "delivered" when I haven’t received the package? →
How do I get a refund for my physical product? →
I can’t make a payment
You charged me, but i didn’t get my purchase
I have a problem with the purchase
I made a payment and need a refund
I see charges for Xsolla that I don’t recognize
I need a receipt for my payment
I ordered a physical product
I made a payment for a pre-order
Babka
Xsolla Bounty Program
NEED
BABKA’S
AID?

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Need help?
Get quicker chat support in your Babka account. Don’t wait too long, Babka has pilates.

Average response time: 1 min.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

Thank you, this is everything we need.

We will send a reply to your email address once we process this request

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