I need a receipt for my payment

How can I get a receipt?

If you would like to receive a receipt for your previous payment, please provide us with the name of the game or service so we will be able to assist. The name of the game account or the email that is linked to your account will help us locate the payment as well.

Please know that due to security reasons, we can only provide the receipt to the account owner and will request a screenshot of the payment from the payment system to verify you as the owner of the payment account.

We can decline your request and refuse to provide the receipt if we do not receive proper evidence that you were indeed the payer of the transaction.

Contact us →

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

Thank you, this is everything we need.

We will send a reply to your email address once we process this request

This form is temporarily out of order. We’re already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.