Xsolla

I need a receipt for my payment

How can I get a receipt?

If you would like to receive a receipt for your previous payment, please provide us with the name of the game\service so we will be able to assist. The name of the game account or the email that is linked to your account will help us locate the payment as well. 

Please know that due to security reasons, we can only provide the receipt to the account owner and will request a screenshot of the payment from the payment system to verify you as the owner of the payment account. 

We can decline your request and refuse to provide the receipt if we do not receive enough evidence that you were indeed the payer of the transaction.


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Submit a ticket

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red

Thank you, this 
is everything we need

We will send a reply to your e-mail address once we process this request

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