Xsolla

I can't make a payment

Mobile payments

Usually 1 of 2 things is happening with mobile payment problems:

  • If you confirmed a mobile payment with a code or SMS text, your payment might be pending for up to 24 hours. If your mobile payment hasn’t been delivered to your gaming account after 24 hours, please contact us so we can reach out to the SMS provider.
  • When you enter your phone number in our system, it confirms with your mobile carrier that you can pay for the chosen product from your phone balance. An error message saying you cannot make payment from your phone number means your mobile carrier doesn’t offer the option to pay your selected amount using your phone number. Try to choose a different payment package/amount and try to make a new payment. 

Here are some error messages that you may see on the payment page:

  • 1002: the purchase amount is too large to complete this transaction. Please try again with a smaller amount.

This error may appear when you are trying to use an SMS payment method. Please note that SMS payments are perfect for microtransactions, but may not always work for purchases above $15. For such payments we recommend an alternative payment method.

  • 1019: the mobile carrier you entered is not supported. please select a different payment method.

This error may appear when you are entering a phone number which can not be used for a mobile payment. We recommend an alternative payment method.

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