I can't make a payment

How can I verify my card?

Xsolla uses card verification to help ensure safe and secure in-game payments. The same type of verification is required for adding a credit card to a PayPal or a Steam account. 

After you enter your card information, our system will redirect you to the verification page. Verification is applied to make sure that a person who is making a purchase is actually a cardholder. This is how the verification works:

  • To verify that you are the holder of the card, we will temporarily debit an amount of less than $2.00 USD from your account (it will be released within 12 hours)
  • You can find this info in your online bank statement under “pending” or “held” transactions or in an SMS notification from your bank
  • If you see multiple debits of less than $2.00 USD, please enter the amount for the most recent transaction
  • Select the currency that the amount was debited in and click verify. After that, your payment will be completed.

In case you don't have an online account, please create one.
If the small amount doesn’t appear, it’s possible there is a delay from your bank in posting them. Please check it again later, but note that the held amount is only valid for three hours. If it still doesn’t appear, we recommend using a different bank card or contact your bank to find out how much the small held amount is.

If you are not able to verify the card, you may also link the card to PayPal or Amazon account for future payments. 

You may also see an error 1049 or 1092: your payment was declined for security reasons. This error may appear when our security system recognizes your attempt as abnormal. In order to complete a payment, we would ask you to provide additional proof of account ownership.

Please note that after several unsuccessful attempts you may face error 2009 or 3017: it looks like you have exceeded the maximum number of attempts allowed. please try again using a different card.

To resolve this issue please contact our support so we will be able to remove restrictions for your account.

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