I can't make a payment

Gift cards

Problems with gift cards usually happen because:

  • Your gift card is actually a prepaid credit card, with a VISA or Mastercard logo. PayGarden doesn’t accept prepaid credit cards, only store-brand gift cards.
  • Your gift card was purchased from a retailer outside the United States. PayGarden only accepts gift cards from networks within the U.S.
  • You might not have entered the correct or complete PIN for your card. Some cards require you to scratch off a foil patch to reveal the PIN.
  • Your gift card is from an online gift card marketplace such as Cardpool, Raise, CardCash, or Gift Card Granny. PayGarden does not work with these types of cards because we are often unable to claim payments from them.
  • Your card’s remaining balance isn’t enough to cover your purchase. Your gift card brand isn’t supported by PayGarden.

PayGarden FAQ →
PayGarden supported brands →

If you didn’t find the answer you needed above, please

Contact us →
Contact Us

Submit a ticket

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red

Thank you, this 
is everything we need

We will send a reply to your e-mail address once we process this request

This form is temporarily out of order. We're already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.