I can't make a payment

Supported card types

We process thousands of payments from all over the word. Here are the most popular card types that we support are: 

Credit card, debit card, prepaid card, gift card. You will be able to use Visa, Mastercard, Maestro American Express, Discover or Cash app сards. If you will face some issues please contact our support for the fastest assistance. 

You may face an error 1058 with the description "the transaction was declined. please use a different card or contact your bank".

This error may appear when your bank issuer did not validate your purchase. In order to validate it, you may reach the bank and inform them that you authorize purchases towards this merchant. You can also use a different card or another payment option to complete your payment.

If you will see an error "3030: the payment method you selected is unavailable in your region. Please try again with a different payment method or contact our customer support for further assistance at help.xsolla.com."it means that:

  • You are trying to make a payment with a Maestro card. In this case please choose another payment option to complete your payment.
  • If you are trying to use another payment option, there might be temporally technical issues on the side of the payment option.

If it doesn't help, please contact our support for an immediate solution.

Contact us →
Contact Us

Submit a ticket

Chat with us on:

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red

Thank you, this 
is everything we need

We will send a reply to your e-mail address once we process this request

This form is temporarily out of order. We're already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.