How can we help?

HOW CAN I CHANGE THE DATA IN MY PROFILE?

Unfortunately, the function to change profile data independently is not available in Xsolla Wallet at this time. Please contact our support team so that we can assist you in making the necessary changes.

HOW CAN I CLOSE MY XSOLLA MONEY ACCOUNT?

To close an Xsolla Money Account, follow the steps below:

  • The account must have a zero balance;
  • If your account has a balance, those funds will need to be withdrawn to an external account;
  • Contact customer support and request the account to be closed.

If you have any questions, get quicker chat support in your Xsolla Wallet account, or send us an e-mail in the form bellow.

NEED HELP?
SUBMIT A TICKET

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Xsolla Wallet account.

Average response time: 10 hours