HOW DO I CREATE AN XSOLLA MONEY ACCOUNT?

To create an Xsolla Money Account, you must first set up your Xsolla Wallet

To complete the registration for your Xsolla Wallet, input your required information. Some information will be pre-filled from your existing Xsolla Account data. You can confirm the pre-existing data or modify it at any time.

As part of the registration process, you must establish a passcode. The passcode is required to access the Xsolla Money Account.

WHAT INFORMATION IS NECESSARY TO VERIFY MY IDENTITY?

To successfully verify your identity, you must provide the following:

• First and last name

• City

• ZIP code

• Date of birth

• Last 4 digits of your SSN

Xsolla will verify the specified data. After successful verification, you can access financial transactions in your Xsolla Money Account.

In some cases, we may require additional documents. Additional documents may include:

• ID and selfie identification

• Source of wealth documents

• Source of funds documents

• Proof of address documents

WHY IS THIS INFORMATION NECESSARY?

Xsolla is required by federal law to collect certain information from all its users that have access to a stored value balance. Xsolla requires its users to verify their accounts in order to protect them from fraud, ensure they can access their money, and enhance account security.

Verification makes us confident that you say who you are and that you are located where you say you are located. Verification allows us to do more for you, as we are committed to keeping you safe. That is why our account verification meets strict regulatory requirements.

CAN THIS INFORMATION BE OPTIONAL?

No, this information is required in order to access financial transactions in your Xsolla Money Account.

CAN I PROCEED WITHOUT PROVIDING THIS INFORMATION?

In order to comply with the regulatory requirements of account verification, this information is necessary to provide.

How does Xsolla keep my personal data safe and protected? Your privacy comes first and we understand how important your personal data is to you. We are committed to keeping it highly secure and protected. Xsolla does not sell or trade your personal information to third parties for monetization purposes. We are committed to respecting your data and creating a safe space for your money.

For information about how we use your data, please see our insert joint privacy notice where we explain our purposes in detail.

In certain circumstances, individuals can exercise their rights in relation to the personal data we hold about them. Such requests are treated on a case-by-case basis, depending on the nature of the request and the reasons why we are storing and processing your data.

If you wish to make a request regarding your personal data, please contact support@xsolla.com.

WHO IS SKRILL?

The Xsolla Money Account is powered by Skrill USA, Inc. (NMLS #935195), an entity licensed as a money transmitter under the laws of various U.S. states and registered with FinCEN. Skrill USA, Inc. provides the underlying financial infrastructure of the Xsolla Money Account and ensures that it meets stringent regulatory requirements, offering a secure and compliant platform for managing financial transactions.

DOES IT AFFECT MY CREDIT SCORE OR RATING?

Providing SSN for account verification does not affect your credit score.

WHY DO I NEED A PASSCODE TO ACCESS THE MONEY SECTION OF THE XSOLLA MONEY ACCOUNT?

The passcode enhances the security and protection of your account. It limits who can access your finances and increases your control over your account.