I see charges for Xsolla that I don’t recognize

My account was charged, but I didn’t authorize the payment

Please make sure that you have no active subscriptions for games or game-related services and haven’t made any recent in-game purchases.

Here are some examples of what you may see on your statement to describe this charge:

Xsolla_Roblox, Xsolla*EFT, SURAWAY Ltd, Xsolla Inc., Xsolla_MTG ARENA INTERNET, Xsolla *civilization h.xsolla.com.ca and others.

If you don’t recognize this charge, please contact us to find out more information about it with payment details: such as date, charge amount and payment account.

Articles below may help you with finding out what the payment was made for and you may find answers there to your questions. If that was not helpful, please contact our support for more information about the charge.

Contact us →

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

Thank you, this is everything we need.

We will send a reply to your email address once we process this request

This form is temporarily out of order. We’re already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.