I made a payment and need a refund

We’re committed to helping you have great video game and service experiences — even when all you want is a refund.

Just fill out this form. It’s all you need to do for your request to be reviewed. So, find your receipt and start tapping.

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Refund request

Please enter the transaction info from your receipt and hit the button.

We’ll do the rest.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red

Thanks for sending everything we needed to process your refund request.

You don’t need to do anything else right now. Expect an email from us within 2 business days. It’ll have an update for you on the status of your request.

This form is temporarily out of order. We're already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.