Support

GAMER SUPPORT

We’re here to help you with any video game-related payment questions or issues you have.

Refunds

Subscription

Payment Processing

Product Delivery

Purchasing

Card Verification

Unauthorized Payments

Don’t see what you’re looking for? Please contact us directly for more help.

Refunds

If I’ve made a payment, can I request a refund?

Which payments are ineligible for a refund?

Is my payment eligible for a refund?

My refund request was denied. Can I still receive a refund?

Subscription

How do I cancel my subscription?

Why didn’t my subscription automatically renew?

Payment Processing

Why wasn’t I able to make a payment using my bank card?

Why wasn’t I able to make a payment using PayPal?

Why wasn’t I able to make a mobile payment?

Why wasn’t I able to make a payment using a store-brand gift card through PayGarden?

Why won’t my page load correctly?

Product Delivery

I received the wrong product

I didn’t get a bonus or special deal associated with my purchase

I’m having trouble with installation

Purchasing

It looks like I paid more than the purchase price of my items. What happened?

I tried to make a payment for less than the full price of my items, but it looks like it didn’t go through. What happened?

How do I view my Xsolla account balance? How do I use it for a purchase?

Card Verification

How do I verify my card?

Why do I need to verify my card?

Where can I find my 4-character verification code?

I don’t see a pending charge on my online banking statement

I see a pending charge in my online banking statement, but the verification code either isn’t there or appears to have fewer than 4 digits.

I found my verification code, but it’s not being accepted

I entered the verification code correctly, but my payment still failed

Unauthorized Payments

I see a charge on my account that says “Xsolla”, but I’ve never heard of Xsolla

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