I can't make a payment
Usually 1 of 2 things is happening with mobile payment problems:
- If you confirmed a mobile payment with a code or SMS text, your payment might be pending for up to 24 hours. If your mobile payment value hasn’t been delivered to your gaming account after 24 hours, please contact us so we can reach out to the SMS provider.
- When you enter your phone number in our system, it confirms with your mobile carrier that you can pay for the chosen product from your phone balance. An error message saying you cannot make payment from your phone number means your mobile carrier doesn’t offer the option to pay your selected amount using your phone number.
If you didn’t find the answer you needed above, please contact us.
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