Xsolla

I see unauthorized charges for Xsolla

How can I cancel my Xsolla account?

Please note that you don't have an account with Xsolla. However, you may have subscriptions set up for services such as Twitch.tv, FACEIT, or Xsplit. These subscriptions can be cancelled from their respective accounts.

If you see a charge for Xsolla, it means that your payment account was used to pay for a game account. For example, you may also see Roblox, Epic Games, Twitch, Ubisofot or EFT in the description of the charge. That means the payment was made through Xsolla for this game.

Contact us →
Contact Us

Submit a ticket

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red

Thank you, this 
is everything we need

We will send a reply to your e-mail address once we process this request

This form is temporarily out of order. We're already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.