I have a problem with the purchase

I made a purchase for the wrong account

Please reach out to the game’s support team with your receipt, and ask to transfer the purchase to the correct account.

If you don't have a receipt, please check this article or contact our team. We will be able to help you and restore the receipt for your payment.

Contact us →
Contact Us

Submit a ticket

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red

Thank you, this 
is everything we need

We will send a reply to your e-mail address once we process this request

This form is temporarily out of order. We're already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.