I have a problem with the purchase

I made a purchase for the wrong account

Please reach out to the game support team with your receipt, and ask to transfer the purchase to the correct account.

If you don’t have a receipt, please check I Need a Receipt for My Payment or contact us. We will be able to help you and restore the receipt for your payment.

Contact us →

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

Thank you, this is everything we need.

We will send a reply to your email address once we process this request

This form is temporarily out of order. We’re already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.