I have a problem with the purchase

How can I cancel my subscription?

The information about regular billing is provided on the site before completing the payment and most subscriptions are automatically charged unless otherwise stated. You can manage your subscriptions in the Subscriptions section in your Babka account

However, please note that Epic Games, Ubisoft and JumpStart subscriptions can only be cancelled from respective game accounts.

If you were unable to cancel your subscription, please contact us.

Contact us →

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

Thank you, this is everything we need.

We will send a reply to your email address once we process this request

This form is temporarily out of order. We’re already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.