Important notice: we are currently experiencing heavier than normal support traffic, therefore response times may be slower. We appreciate your patience and understanding.
You charged me, but
I didn't get my purchase

If you’re still waiting for what you bought, it’s probably because:

  • There’s a problem on the game side. If you’ve completed a payment and already have an Xsolla receipt, contact support for your game with this receipt to confirm the delivery of goods.
  • Funds were mistakenly deposited to the wrong account. Please check your receipt and contact support for your game if the purchase was made to the wrong account.
  • You’ve purchased a pre-order, and the delivery date hasn’t yet arrived.
If your situation isn’t mentioned above, please
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