Xsolla
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Babka

Why do I need an account?

After a successful transaction on a payment page or from your receipt you will see an option to go to your Babka account. From your account you can submit a refund request, manage your transactions in one place, or contact our support team via live chat and different messengers.

Contact us →
ARTICLES
Why do I need an account? →
How can I register an account? →
What information can I see in my account? →
I can’t make a payment
You charged me, but i didn’t get my purchase
I have a problem with the purchase
I made a payment and need a refund
I see charges for Xsolla that I don’t recognize
I need a receipt for my payment
I ordered a physical product
I made a payment for a pre-order
Babka
Xsolla Bounty Program
NEED
BABKA’S
AID?

Submit a ticket

Use the form on the right to send an email to our support team. Please provide as much information as possible and we will assist you.

For immediate help, you can contact our support team in the live chat from your Babka account.

Need help?
Get quicker chat support in your Babka account. Don’t wait too long, Babka has pilates.

Average response time: 1 min.

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red
Average response time: 10 hours

Thank you, this is everything we need.

We will send a reply to your email address once we process this request

Another ticket
This form is temporarily out of order. We’re already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.
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